We refer you to Clause 9 of our Terms of Service which deals with Returns and your rights to end the contract.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


To return a faulty or damaged item we need the following

Return address;

Safemoon,                                                                                                                      12-13 Oldfields Road,                                                                                              Pencoed,                                                                                                                         CF35 5LJ

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.